People "predisposed to online hostility", and how to contain them
Are social media worst than real life? It’s complicated.
Online political discussions are perceived as more toxic than offline political discussions. But is it true?
The key findings of a research on this topic published in 2019 were summarized on Twitter, and these are the ones I personally find more interesting:
- Surveys from the US and Denmark document that people at large do indeed perceive online environments as more hostile than offline. [But…]
- Do online environments induce hostility because nice people are less able to regulate their emotions online? NO. People who report that they are hostile online also report that they are hostile offline. There are no differences across the two context.
- Are online environments hostile because the setting is attractive to those predisposed for hostility? NO. Hostile people (e.g., status-obsessed individuals) talk about politics whenever they can. However, non-hostile individuals do opt out of online debates.
Why the gap, then?
If the bullets above are true, why do “people at large perceive online environments as more hostile than offline ones”? The authors of the study conclude that this “hostility gap” seems to reflect that the public nature of online discussions exposes people to way more hostile attacks directed against strangers. Offline, these are hidden to the public eye. Online, instead, by being easy (or unavoidable) to see, they shape the overall perception. In other words, if I understand it well, this is something similar to what happens with the perception of the number of immigrates in Italy and many other “first world” countries.
Contain trolls? OK. But how?
The solution, say the authors, would be “to contain” the people who are for whatever reason “predisposed to online hostility”. Easier said than done, isn’t it? No, wait. Maybe it is simple, at least to explain. Maybe the solution, or at least two big parts of it, may be in:
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